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User Support

Our User Support services deliver comprehensive user help and assistance to users with the features and functions of our software.


We have designed our software applications to ensure that users can easily get started and become productive right away. Our user support services are there to help and assist users users during this interaction process.



Cohesion Support Centre

Our web-based support centre is the base for our support services. Once you purchase a subscription plan, you can log into and manage your account and allow you to access all our support services. We aim to deliver your user support needs with personalised Cohesion Support Services tailored to your specific needs. CohesionSupportCentre


Submit Support Tickets
When users have problems using any of the features or modules of the software application they can report the problem or error to our team by submitting a Support Ticket. We will analyse the problem and respond with advice and solutions to the problem.


Knowledgebase and FAQs
It's usually faster and easier to find your answer online. Check out our knowledgebase and our frequently asked questions first as this will collate responses we receive from support queries raised by users.


Product Resources
We regularly update our product resources with information and documentation on Updates, Release Notes and Bug Reports.


Feature Requests
We aim to include any Feature Requests we receive from you or your organisation in our latest update or version upgrade depending on the complexity of the feature requested. Simply submit your feature request via the Cohesion Support Centre and we will respond to your request with our estimated time to include this feature in our next update or release, if not already on ouor to-do task list.